A legend and leader in the hotel world, Horst Schulze's teachings and vision have reshaped the concepts of service and hospitality across industries.
Laurie helps companies, leaders, and HR departments fix work by creating policies, processes, and programs that value the inherent worth of people.
Rory is the Vice Chairman of Ogilvy, an attractively vague job title that has allowed him to co-found a behavioral science practice within the agency.
Author. Award-winning D&I expert and advocate. Former Leadership Futurist for SAP Success Factors. Patti is on a mission to change the way the world views leaders from under-represented populations and how these incredible leaders view themselves.
Matt is an internationally acclaimed barber who’s cut everyone from the All Blacks to the Wu Tang Clan. His true calling lies in his work to redefine societies view of masculinity and to help end the cycle of domestic violence.
Richard is one of the best-known CX thought leaders in the industry. While CEO at Satmetrix, his team led the development of the Net Promoter Score methodology, creating the most widely used approach to measuring customer experience in the world.